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Frequently Asked Questions

What are your minimums?

For many of our items, the minimum order requirement starts at 1,000pcs. However, this varies across our range and you can see the full list of minimum order quantities here.

Can I order a sample pack?

We can supply a sample pack of existing general items for a small cost which will depend on what product areas you request. Contact us to discuss further.

Can I see samples of my designs?

We will quote for your individual designs and advise of any initial development costs that are applicable. The costs vary depending on the item and will cover the creation of moulds or screens, setting up of machines and the purchase of materials.

Do you have a price list?

All our items are produced bespoke to your individual specifications so we cannot provide a set price list. Once you have provided designs and specifications, we will issue a personalised quotation.

Are you able to produce my artwork for me?

We are not able to offer a design service. For guidance on design specifications, visit our resources page here.

What artwork formats do you accept?

For development, we require editable vector files in AI, PDF or EPS format with all text created to outlines (or the font files provided). If your design contains any photographic elements, these must have a minimum resolution of 300dpi.

For the purposes of a quotation, we can accept a JPEG or PNG image.

Where is your production based?

All our production facilities are located in the Dongguan area of southern China. We have developed a network of factory partners that allow us to offer specialist production across our full product range.

We have warehouses in Hong Kong, China and the UK.

What are your delivery charges?

Delivery charges are based on your location. Your goods will be despatched from one of our warehouses and we use several couriers to provide you with competitive prices. You can also nominate your own courier if preferred.

Are your products sustainable?

Throughout our product range we can offer sustainable alternatives that carry the relevant certification. You can view our sustainable range here.

If you further questions, please don't hesitate to get in touch.


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